As a general rule, we probably send your brick and mortar stores more business than you could imagine because we show off our custom rooms and others want to replicate it without the expertise.
However, what you do not realize is that this policy actually HURTS dealers much more than you could possibly imagine as the list of unintended consequences is a mile long.įirst, it eliminates sales from do-it-yourselfers such as myself. Once someone realizes the distinction with a reseller, it is usually too late. Buyer beware, sure - but this reflects VERY negatively on 1) the manufacturer, and 2) you dealers since Amazon itself is an authorized dealer. The reseller gives absolutely no warning that the product is basically a brick if you buy it. When you look up a remote you find it on Amazon first. Do you REALLY think most people will find they cannot get the software before they order? Seriously guys, the product description does NOT have a warning on it. After 30 minutes I found their “Internet Sales Warning” page which I still cannot believe is their policy. The mx-890 product page has absolutely NO mention of their policy regarding this product. Their website features “residential products” prominently on their web pages and the “retail products” are not even visible unless you click the arrow to the right on at the bottom of the home page.
If not for that, I would not have found the criminally insane policy of not providing programming software for a programming remote.Īnd, yes - I did do my research before that. Right before I ordered, I saw a warning that online sales did not honor the warranty. (Important note, bad dealer policy is why I was going to order online, not price as I generally am willing to pay 20-27% markup for local support). I did a local search for places that sell the remote (did not find any willing to specify prices without a visit), I decided to order via amazon. Being an experienced software developer and well aware of the complexities of integrating a theater room into a seamless experience, I felt I was more than qualified to handle the software. I liked everything I saw and decided to buy the higher end model despite the difficulty in programming it. I was about to purchase a mx-450, but found mx-890 and started to do some homework. I have spent several years advocating their products, having owned a SL-9000 and MX-500 (and yes, I bought both from local, authorized dealers) to control my self-installed theater room. The policy that URC has made might be one of the most asinine that I have ever seen for several reasons. The arrogance and levels of smugness here are truly astounding. Thanks guys, you've completely removed any desire I had to work with any URC dealers.
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